Robert Godden’s musings and rants

I muse. I rant. This is my outlet!

Archive for October 2011

’39

with one comment

Since I last blogged here, I have created 67 posts on two other blogs – The Devotea’s Tea Spouts and The Beasts of Brewdom.

Every one of them mentioned tea.

This one does not, and therefore, it is more properly based here.

I am going to whine, to rant, to fume.

I am down $39AUD.

Now, $39 is not a lot, though it can buy eduction for a child for a year in some places.

Here in Adelaide, it buys a quite cheap meal for two.

Several weeks ago, just before an eight-week course that my better half & I have been teaching concluded, Living Social made an offer of a meal at Veena Tandoori restaurant in Brighton, South Australia for $39.

We’ve driven past that place for many years. always planned to try it.

So I decided to take up the offer as a small celebration for the following week.

I’ve used Living Social before, and it worked just fine.

This time, I decided to send the voucher as a gift.

And basically, it never arrived.

The screens went a bit screwy. As I went through, it told me that it had charged $39 to my credit card (it had) and it had sent “0 vouchers”  to my long-suffering wife.

0 vouchers? Turned out to be true. We waited the required two days and it never turned up. Not in the inbox, spam, archive, or even when I pulled up the account on the server. Nothing.

The obvious answer is to go on and print it. No, wait, that doesn’t work.

The next obvious answer is to contact their support. I did. and their reply (from September 29th)

Hi Robert Godden,

Thank you for submitting your question to us online. Help Request #01432339: “I can’t find my voucher” has been created and a LivingSocial Consumer Advocate will respond to you shortly.

Thank you,

Consumer Advocate Team

Since then, Nothing. Nada. Zip. You get the picture.

Anyone can have a failure. No-one is immune.

But to not follow this up? That’s just stupid.

So, I got on Twitter and Facebook, and started letting my several thousand followers across all my accounts that Living Social had let me down. I think “Ripped me Off” is a reasonable turn of phrase.

STILL no response. You would think a social marketing company would be smarter than that. When my sister-in-law had a problem with cudo.com, I sent one email and it was fixed that day. Not in this case.

So, here’s what I am going to do – I’m going to over-react. I’ll be promoting this blog. asking people I know I share it about the place. Asking people I don;t know. Complete strangers. Anyone. Please share it.

I want to force Living Social to fix this. As a symbol of how they just can’t get away with this sort of stuff. Not to me, not to anyone.

And when I finally get what I want. I’ll send $39 to the Indus Foundation, and they can educate a child in India for a year.

Here’s an update:

A few days after I posted this, I got this email from Living Socail:

Hi Robert Godden,

In response to your recent Help Request #01432339: “I can’t find my voucher” we would like to provide you with the following solution.

I’m sorry for the delay in getting back to you. We’re currently in the process of reconfiguring our email system worldwide, so we are a little bit behind at the moment! I hope I can assure you our typical email reply times are more like 24 hours than a month!

Unfortunately we are having some trouble finding your voucher in the system – would you be able to provide us with your name as it is on the credit card, or any other email addresses you might have? To help us further, if possible, if you could forward us either a scanned image or a screenshot of the charge on your card statement that would be great

If this Solution did not resolve your issue or you still have questions, please give us a call at 1800 548 762.

Thank you,

LivingSocial Australia & New Zealand Consumer Services Team

Notice they said how unusual it was that I had to wait a month, not  “24 hours”.

So I replied.

SEVENTEEN DAYS AGO.

No Reply.

Upon reviewing the email, I noted the phone number. I have called them, and am on hold.

We shall see.

 

Written by robertgodden

October 18, 2011 at 7:16 am