Robert Godden’s musings and rants

I muse. I rant. This is my outlet!

Archive for the ‘Business’ Category

Doing All Right

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A friend of mine has won a fairly spectacular award. I’ll reproduce his company’s press release here, then tell you what I think.

The Recruiting Conference Inc. announced that Informatica, the world’s number one independent provider of data integration software and Dave Mendoza, global talent acquisition consultant, have won the Excellence in Sourcing Innovation award. The winners were honored November 1st during the Recruiting Conference’s annual recruiting and sourcing event at the InterContinental Chicago-O’Hare.

The awards highlight some of the best recruiting efforts by corporate recruitment departments, recruitment advertising/creative agencies on behalf of clients operating in any industry sector, or private or public companies.

“The Excellence in Sourcing Innovation Award was awarded to Informatica for applying SEO based tactics in their global sourcing and recruiting efforts, and for leveraging multiple social media platforms beyond their intended utilities,” said Anna Brekka, VP of North America for Onrec.

Informatica brought global talent acquisition consultant Dave Mendoza in to spearhead their sourcing and recruiting objectives in 2010. Mendoza’s work with Informatica has revealed unique sourcing and talent mapping challenges being faced by companies globally, particularly in high growth areas like APAC and EMEA.

“Dave has opened doors to revolutionary ways of talent mapping through competitive intelligence that are immediately actionable. As Informatica continues to expand globally and is seeking out the best talent in the industry, he has been a great thought partner,” said Brad Cook, Global Vice President of Talent Acquisition at Informatica.

“Informatica is known for innovation and quality in its products and my goal is to bring that same level of innovation into how we attract and retain top industry talent. We invest in our global talent acquisition team with unparalleled, cutting edge technologies, and subject matter expertise level training in both social media and sourcing that clearly differentiate us from other Silicon Valley companies. Our recruiters and sourcers are our top priority and as a result we source and attract the smartest people in an exceptionally competitive market.”

Mendoza’s strategic roadmap earned Informatica recognition earlier this year as winner of the “Most Strategic Use of Technologies” category at the 2011 ERE Recruiting Excellence Awards. Mendoza has received numerous recognitions this past year for his initiatives in the area of talent mapping with an emphasis on product aligned competitive intelligence and bench marking best practices.

Industry analyst and respected pundit Gerry Crispin stated: “As more sophisticated recruiting models emerge with pipelines that are years in the making, we are bound to see new sourcing strategies that mash-up social media channels with competitive intelligence goals to map talent even as they form their skills, knowledge and experience. Some of the work by Brad Cook and David Mendoza at Informatica has recently been recognized for cutting these new paths in the recruiting forest.”

About Informatica: Organizations around the world gain a competitive advantage in today’s global information economy with timely, relevant and trustworthy data for their top business imperatives. More than 4,500 enterprises worldwide rely on Informatica to access, integrate and trust their information assets held in the traditional enterprise, off premise and in the Cloud.

Contact: Brad Cook, Global VP of Talent Acquisition, (650) 385 5207bcook@informatica.com

About Dave Mendoza: Dave Mendoza is a globally recognized, subject matter expert in the development and implementation of global talent acquisition strategies, advanced sourcing methodologies to generate passive talent pipelines, and recruitment technologies innovator.

Contact: Dave Mendoza, Talent Strategist, (303) 718-2440ldavemendoza@gmail.com

OK, so that’s the press release. Self-explanatory. But very corporate.

Dave has helped me numerous times with support and encouragement. He has helped me grow my network and had kind things to say about some of my books.

Don’t get me wrong, the award above is fantastic. In our industry he is deservedly féted as the best. He and a few others more or less created the whole field of Sourcing; then became the rock stars of that field,

But to me, the support and encouragement that I have seen Dave give to others is an even worthier achievement, and one that there isn’t an award ceremony for.

If you get a chance to hear him speak, do so, If you get a chance to have your company bring him in to consult, do so. He is a giant amongst sourcers. He is a passionate advocate for methods and technologies that people are only just beginning to get.

Well done Dave. I’m proud to know you.

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Written by robertgodden

November 9, 2011 at 5:54 pm

’39

with one comment

Since I last blogged here, I have created 67 posts on two other blogs – The Devotea’s Tea Spouts and The Beasts of Brewdom.

Every one of them mentioned tea.

This one does not, and therefore, it is more properly based here.

I am going to whine, to rant, to fume.

I am down $39AUD.

Now, $39 is not a lot, though it can buy eduction for a child for a year in some places.

Here in Adelaide, it buys a quite cheap meal for two.

Several weeks ago, just before an eight-week course that my better half & I have been teaching concluded, Living Social made an offer of a meal at Veena Tandoori restaurant in Brighton, South Australia for $39.

We’ve driven past that place for many years. always planned to try it.

So I decided to take up the offer as a small celebration for the following week.

I’ve used Living Social before, and it worked just fine.

This time, I decided to send the voucher as a gift.

And basically, it never arrived.

The screens went a bit screwy. As I went through, it told me that it had charged $39 to my credit card (it had) and it had sent “0 vouchers”  to my long-suffering wife.

0 vouchers? Turned out to be true. We waited the required two days and it never turned up. Not in the inbox, spam, archive, or even when I pulled up the account on the server. Nothing.

The obvious answer is to go on and print it. No, wait, that doesn’t work.

The next obvious answer is to contact their support. I did. and their reply (from September 29th)

Hi Robert Godden,

Thank you for submitting your question to us online. Help Request #01432339: “I can’t find my voucher” has been created and a LivingSocial Consumer Advocate will respond to you shortly.

Thank you,

Consumer Advocate Team

Since then, Nothing. Nada. Zip. You get the picture.

Anyone can have a failure. No-one is immune.

But to not follow this up? That’s just stupid.

So, I got on Twitter and Facebook, and started letting my several thousand followers across all my accounts that Living Social had let me down. I think “Ripped me Off” is a reasonable turn of phrase.

STILL no response. You would think a social marketing company would be smarter than that. When my sister-in-law had a problem with cudo.com, I sent one email and it was fixed that day. Not in this case.

So, here’s what I am going to do – I’m going to over-react. I’ll be promoting this blog. asking people I know I share it about the place. Asking people I don;t know. Complete strangers. Anyone. Please share it.

I want to force Living Social to fix this. As a symbol of how they just can’t get away with this sort of stuff. Not to me, not to anyone.

And when I finally get what I want. I’ll send $39 to the Indus Foundation, and they can educate a child in India for a year.

Here’s an update:

A few days after I posted this, I got this email from Living Socail:

Hi Robert Godden,

In response to your recent Help Request #01432339: “I can’t find my voucher” we would like to provide you with the following solution.

I’m sorry for the delay in getting back to you. We’re currently in the process of reconfiguring our email system worldwide, so we are a little bit behind at the moment! I hope I can assure you our typical email reply times are more like 24 hours than a month!

Unfortunately we are having some trouble finding your voucher in the system – would you be able to provide us with your name as it is on the credit card, or any other email addresses you might have? To help us further, if possible, if you could forward us either a scanned image or a screenshot of the charge on your card statement that would be great

If this Solution did not resolve your issue or you still have questions, please give us a call at 1800 548 762.

Thank you,

LivingSocial Australia & New Zealand Consumer Services Team

Notice they said how unusual it was that I had to wait a month, not  “24 hours”.

So I replied.

SEVENTEEN DAYS AGO.

No Reply.

Upon reviewing the email, I noted the phone number. I have called them, and am on hold.

We shall see.

 

Written by robertgodden

October 18, 2011 at 7:16 am

Dreamer’s Ball

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Today we – that is, my vastly better half and myself  – registered a new Australian Proprietary Limited Company.

Why? It seems we must be stark raving mad.

After eight years in recruitment, steadily aiming at a general management role, I had two offers on the table – but instead, we’ve bought a restaurant.

Other than being a fair cook and a big fan of Gordon Ramsey, I’m not qualified in the least to run a restaurant. My wife has a similar lack of restaurant experience, and our son once worked for Hungry Jacks(that’s Burger King for any non-Australians reading this).

Personally, I’ve lost a third of my body weight in this year. I still have more to go. That’s going to add to the challenge – discipline will be paramount.

So, we have bought a restaurant with a proud history – and it’s a little run down. We’ll be attempting to bring it up to a higher standard of service delivery and earnings.

We’ve got plans; dreams; ambitions. We’ve got ideas. We’re dreamers.

So today, we celebrate the birth of Dreamer’s Ball Pty Ltd.

Written by robertgodden

July 28, 2008 at 7:11 am

Posted in Business, Family

Keep Yourself Alive

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Last week, not long after writing my blog, I resigned from my job.

If you re-read “Spread Your Wings” below, it seem pretty obvious that I was about to. It’s not going to be announced until later today – I’m counting on the fact that this blog is not exactly mass communication of a message, but twitter me if you have a comment on that!

So, why leave an interesting and exciting job with a great start-up that has taken the Adelaide market by storm?

After several years in the planning stages, it kicked off last year, and I was employee number one. For eighteen months I’ve put in huge weeks and we’ve achieved a lot. The staff levels have grown exponentially. Our first trading year has been a multi-million dollar smash hit success. The directors are very happy.

But I’m not happy.

Several managers have described me as a butterfly. I flit frm interesting task to interesting task. For any micro-manager out there, you might see that as a weakness.

But without small, flittering insects who pollinate as they go, we would not be here.

In a start-up, a butterfly is invaluable – there’s just so much to do. People who can work on a revolving schedule of twenty projects – and deliver about 90% of them – are actually a great asset, as more methodical people will be overwhelmed with a need to make everything perfect, as opposed to make everything happen.

When I’ve worked in big, big organisations, a butterfly is pretty useful there too (For example, the entirely fictitious story “Intestinal Fortitude” in my book 1001 Nights is a thinly-veiled recounting of my experiences doing just that). You need to have a few agitators for change, or you become stale.

The problem is, butterflies aren’t that useful in an organisation that is consolidating. So, I’m leaving.

I have no complete plans. No definite job to go to. I am considering buying a business, I’m shortlisted for a role outside of recruitment, I’m considering running my own consultancy and I’ve been approached to head a division for a major recruiter.

All jobs for a butterfly?

Written by robertgodden

July 21, 2008 at 7:09 am

Spread Your Wings

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When is it time to leave your job?

What a great question that is.

It used to be that people would hang around in a job they hated for years, because leaving was such a big deal. But times have changed.

So, what drives us to change?

I think the lack of challenge is the easiest and most positive reason to cite. “Well, I’m bored, so I’m off” sounds good, but it’s amazing how many people who say this go into fundamentally the same job elsewhere.

Opportunity is a better reason. An opportunity to explore something new, make a wad of cash, to work for yourself. To test yourself, to put your family in a better position, to work with someone you admire – there’s opportunity to be found everywhere.

But there’s two schools of thought – was Jon Mitchell right – “You never know what you’ve got ’til it’s gone” or is it true you can’t grasp something with both hands if your hands are already full? In other words, do you sit back and slowly find a better deal or just say “to hell with it”, quit and blaze forward?

I would have said, at one time, it depends on the kind of person you are. I now think it depends on the kind of person you are now.

We all change, and opportunity and risk abound.

The work environment can play a major part in your decision, and not always a positive one. If you are overworked and/or underpaid and/or bullied and/or part of a culture that puts you under stress, then you might not see the picture clearly until you resign.

That will sharpen your thoughts!

But it’s easier to get a job if you’ve got one, according to conventional wisdom. Well, conventional wisdom has been wrong before!

Ultimately it’s down to the individual, with help and support from those closest to them. Omen and portents, faith (in anything, including oneself), further opportunity, all play a part, but at the end of the day, it’s a big decision.

And it’s up to you. Play it safe or leap of faith.

You’ll know when it’s time to spread your wings.

Written by robertgodden

July 14, 2008 at 7:22 am

Don’t Stop Me Now

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I’ve never been busier in real life.

I’ve often been more of a behind-the-scenes worker. Whilst I have never had a problem with making a sales call or undertaking  business development tasks – and I am reasonably equipped to be successful at this, and enjoy it – I’ve not been in sales full time since 1993.

As a researcher you tend to hide behind a PC or other info sources, but lately, I’ve been out and about with alarming frequency.

The difference is, I am now catching up with people whom I either met on-line, or who are connected with me on-line.

When we go on line, even with the limitations of social networking tools like LinkedIn or Facebook, we still put more of ourselves in the public domain than ever before. When I catch up with a supplier for a chat about business, I now might know where they grew up or went to school. Or what their previous role was. Or the fact that they were photographed in fishnet stockings at a Rocky Horror-themed party last Saturday.

It adds a whole new dimension to the conversation. You could meet the same person once a week for a year and not know much about the person behind the corporate face, but if they’ve got 714 pictures of themselves in various states of inebriation over the last year, you start to get a bit of a picture.

A real issue is that spammy stuff that turns up on Facebook – you know, when your mini-feed says you did something you didn’t do.

I’ve apparently just joined something called “Be a Billionaire”. Except that I haven’t. I hadn’t even been on Facebook for a month or so before I logged on last night to see some photos my son pasted. And there it was.

A few months ago, a good friend of mine was talking about me to her other half, and bought up my Facebook profile. The mini-feed suggested I’d joined some sort of “photos of swingers” application. And we’re not talking about people swinging on a tyre on a rope here. (Well, some of them might have been!).

So, my point here is that I use on-line networking as a research tool before I meet people – suppliers, clients, candidates, anyone. Have done so for some time. It also helps to track down a photo of someone you’ve never met before; though the person photographed on Facebook wearing a fairy costume may not look the same in a Hugo Boss suit. But never assume everything you see is real.

Even confusion between two people of the same name can have hilarious results. So it always pays to check. Particularly if you are say, a professional hit-man or a recruitment consultant. You want to get the right guy!

Anyway, my original point is that, confirmed geek that I am, I’m now finding my business network is getting stronger, and more personal.

Around the time I was born, hippies were sitting about discussing ‘the interconnectedness of us all, man’. Now, 43 years later, the boat the hippies were looking for has sailed into the harbour.

We are all interconnected. Perhaps not as connected with a sparrow, a blade of grass, Mt Everest or our inner purple love-child as the hippies would have liked, but nevertheless, we’re heading there fast.

Love, Peace and LinkedIn, Man.

Written by robertgodden

July 7, 2008 at 7:22 am

Headlong

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I love LinkedIn network statistics.

My direct list is OK, my indirect list is huge, but the number of people in my home town has remained relatively low – I only cracked 5000 recently.

Last Saturday, I made a decision that I would become the most LinkedIn person in Adelaide. I did this after discovering that you can list people by number of connections – I know that’s a pretty obvious feature, but I had never looked for it.

My thought was that I would find out who the top LinkedIn people in Adelaide were, and send them requests. That’s a good start. It will build my list generally, and I hoped, locally in particular.

So, I did the search, and found that I already am the most LinkedIn person in Adelaide.

Wow, what a warm glow of smug achievement. I was a terribly ineffective user of LinkedIn until I met Dave Mendoza in April, and a light went on in my head. Look at me now, everybody!

But not one to rest on my laurels, I wrote to a bunch of other highly LinkedIn people in Adelaide, and requested connection.

So I dared to dream. Given that I’m less than an eighth as well connected as Stan Relihan, how do I rate in Australia?

Do I dare to dream Top Twenty? Top Fifty? Must be top hundred, surely?

Well, no, no and no.

As of this morning, I sit in position number 191.

This exercise has made me think about why people are on LinkedIn, so I posted a simple question: Is it better to give or receive on LinkedIn.

Given the Pledge (see my post ‘One Vision’ below) asking any question has its price, so such an open one means I’ll be very busy Wednesday – that’s my question answering day.

Apart from one bitter reply, the overwhelming ethos of LinkedIn is to give.

I think that is the miracle of LinkedIn. I suspect people mainly join to further their own ends, but get swept along in the tremendous feeling of goodwill.

Whilst I’ve found few good candidates on LinkedIn; that’s just my day job. It’s the community on LinkedIn that keeps me at the keyboard in early hours of the morning, swapping ideas and advice.

Adelaide is my hometown by choice; I wasn’t born here. LinkedIn is my virtual community by choice; and the stats don’t matter – being a part of something bigger than yourself is always inspiring.

Written by robertgodden

June 10, 2008 at 7:07 am