Robert Godden’s musings and rants

I muse. I rant. This is my outlet!

Archive for the ‘The Internet’ Category

Doing All Right

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A friend of mine has won a fairly spectacular award. I’ll reproduce his company’s press release here, then tell you what I think.

The Recruiting Conference Inc. announced that Informatica, the world’s number one independent provider of data integration software and Dave Mendoza, global talent acquisition consultant, have won the Excellence in Sourcing Innovation award. The winners were honored November 1st during the Recruiting Conference’s annual recruiting and sourcing event at the InterContinental Chicago-O’Hare.

The awards highlight some of the best recruiting efforts by corporate recruitment departments, recruitment advertising/creative agencies on behalf of clients operating in any industry sector, or private or public companies.

“The Excellence in Sourcing Innovation Award was awarded to Informatica for applying SEO based tactics in their global sourcing and recruiting efforts, and for leveraging multiple social media platforms beyond their intended utilities,” said Anna Brekka, VP of North America for Onrec.

Informatica brought global talent acquisition consultant Dave Mendoza in to spearhead their sourcing and recruiting objectives in 2010. Mendoza’s work with Informatica has revealed unique sourcing and talent mapping challenges being faced by companies globally, particularly in high growth areas like APAC and EMEA.

“Dave has opened doors to revolutionary ways of talent mapping through competitive intelligence that are immediately actionable. As Informatica continues to expand globally and is seeking out the best talent in the industry, he has been a great thought partner,” said Brad Cook, Global Vice President of Talent Acquisition at Informatica.

“Informatica is known for innovation and quality in its products and my goal is to bring that same level of innovation into how we attract and retain top industry talent. We invest in our global talent acquisition team with unparalleled, cutting edge technologies, and subject matter expertise level training in both social media and sourcing that clearly differentiate us from other Silicon Valley companies. Our recruiters and sourcers are our top priority and as a result we source and attract the smartest people in an exceptionally competitive market.”

Mendoza’s strategic roadmap earned Informatica recognition earlier this year as winner of the “Most Strategic Use of Technologies” category at the 2011 ERE Recruiting Excellence Awards. Mendoza has received numerous recognitions this past year for his initiatives in the area of talent mapping with an emphasis on product aligned competitive intelligence and bench marking best practices.

Industry analyst and respected pundit Gerry Crispin stated: “As more sophisticated recruiting models emerge with pipelines that are years in the making, we are bound to see new sourcing strategies that mash-up social media channels with competitive intelligence goals to map talent even as they form their skills, knowledge and experience. Some of the work by Brad Cook and David Mendoza at Informatica has recently been recognized for cutting these new paths in the recruiting forest.”

About Informatica: Organizations around the world gain a competitive advantage in today’s global information economy with timely, relevant and trustworthy data for their top business imperatives. More than 4,500 enterprises worldwide rely on Informatica to access, integrate and trust their information assets held in the traditional enterprise, off premise and in the Cloud.

Contact: Brad Cook, Global VP of Talent Acquisition, (650) 385

About Dave Mendoza: Dave Mendoza is a globally recognized, subject matter expert in the development and implementation of global talent acquisition strategies, advanced sourcing methodologies to generate passive talent pipelines, and recruitment technologies innovator.

Contact: Dave Mendoza, Talent Strategist, (303)

OK, so that’s the press release. Self-explanatory. But very corporate.

Dave has helped me numerous times with support and encouragement. He has helped me grow my network and had kind things to say about some of my books.

Don’t get me wrong, the award above is fantastic. In our industry he is deservedly féted as the best. He and a few others more or less created the whole field of Sourcing; then became the rock stars of that field,

But to me, the support and encouragement that I have seen Dave give to others is an even worthier achievement, and one that there isn’t an award ceremony for.

If you get a chance to hear him speak, do so, If you get a chance to have your company bring him in to consult, do so. He is a giant amongst sourcers. He is a passionate advocate for methods and technologies that people are only just beginning to get.

Well done Dave. I’m proud to know you.

Written by robertgodden

November 9, 2011 at 5:54 pm


with one comment

Since I last blogged here, I have created 67 posts on two other blogs – The Devotea’s Tea Spouts and The Beasts of Brewdom.

Every one of them mentioned tea.

This one does not, and therefore, it is more properly based here.

I am going to whine, to rant, to fume.

I am down $39AUD.

Now, $39 is not a lot, though it can buy eduction for a child for a year in some places.

Here in Adelaide, it buys a quite cheap meal for two.

Several weeks ago, just before an eight-week course that my better half & I have been teaching concluded, Living Social made an offer of a meal at Veena Tandoori restaurant in Brighton, South Australia for $39.

We’ve driven past that place for many years. always planned to try it.

So I decided to take up the offer as a small celebration for the following week.

I’ve used Living Social before, and it worked just fine.

This time, I decided to send the voucher as a gift.

And basically, it never arrived.

The screens went a bit screwy. As I went through, it told me that it had charged $39 to my credit card (it had) and it had sent “0 vouchers”  to my long-suffering wife.

0 vouchers? Turned out to be true. We waited the required two days and it never turned up. Not in the inbox, spam, archive, or even when I pulled up the account on the server. Nothing.

The obvious answer is to go on and print it. No, wait, that doesn’t work.

The next obvious answer is to contact their support. I did. and their reply (from September 29th)

Hi Robert Godden,

Thank you for submitting your question to us online. Help Request #01432339: “I can’t find my voucher” has been created and a LivingSocial Consumer Advocate will respond to you shortly.

Thank you,

Consumer Advocate Team

Since then, Nothing. Nada. Zip. You get the picture.

Anyone can have a failure. No-one is immune.

But to not follow this up? That’s just stupid.

So, I got on Twitter and Facebook, and started letting my several thousand followers across all my accounts that Living Social had let me down. I think “Ripped me Off” is a reasonable turn of phrase.

STILL no response. You would think a social marketing company would be smarter than that. When my sister-in-law had a problem with, I sent one email and it was fixed that day. Not in this case.

So, here’s what I am going to do – I’m going to over-react. I’ll be promoting this blog. asking people I know I share it about the place. Asking people I don;t know. Complete strangers. Anyone. Please share it.

I want to force Living Social to fix this. As a symbol of how they just can’t get away with this sort of stuff. Not to me, not to anyone.

And when I finally get what I want. I’ll send $39 to the Indus Foundation, and they can educate a child in India for a year.

Here’s an update:

A few days after I posted this, I got this email from Living Socail:

Hi Robert Godden,

In response to your recent Help Request #01432339: “I can’t find my voucher” we would like to provide you with the following solution.

I’m sorry for the delay in getting back to you. We’re currently in the process of reconfiguring our email system worldwide, so we are a little bit behind at the moment! I hope I can assure you our typical email reply times are more like 24 hours than a month!

Unfortunately we are having some trouble finding your voucher in the system – would you be able to provide us with your name as it is on the credit card, or any other email addresses you might have? To help us further, if possible, if you could forward us either a scanned image or a screenshot of the charge on your card statement that would be great

If this Solution did not resolve your issue or you still have questions, please give us a call at 1800 548 762.

Thank you,

LivingSocial Australia & New Zealand Consumer Services Team

Notice they said how unusual it was that I had to wait a month, not  “24 hours”.

So I replied.


No Reply.

Upon reviewing the email, I noted the phone number. I have called them, and am on hold.

We shall see.


Written by robertgodden

October 18, 2011 at 7:16 am

One Vision

with one comment

Sometime, throwaway lines can have a profound effect on your life. In my last blog, I wrote this about LinkedIn Answers at a moment’s whim:

Because I believe that you have to give as well as receive, for every answer I receive, I’ll go to LinkedIn answers and find a question to answer – that’s being the Person 2.0 I wish to be.

The blog before that was related to a LinkedIn Answer, and over the process I was amazed by the generosity of spirit of those who responded. However, even more amazing was the reaction I got to the little sentence above.

I received dozens of messages telling me what great idea it was from that pool of LinkedIn users. And the momentum didn’t hurt my network either, with growth still pushing back the barriers of belief. I’m at nearly 800 now – I was on 61 on April 12th after about 5 years in LinkedIn.

So, the idea of giving as well as receiving. It’s central to Web 2.0, Here’s my thought process:

  • Passive Web 1.0 only offered the chance to take, and we all took.
  • Interactive Web 2.0 offers the chance to give AND take. Person 1.0 still just takes. But Person 2.0 gives and takes. And enjoys it. And benefits in so many ways.

So, in a return to the temperance idea of the early 1900’s, I’m taking the pledge. Obviously, since I’ve written it, and here it is. (It doesn’t stop you drinking)

I pledge that Web 2.0 has inspired me to become ‘Person 2.0’ & I should give at least as much as I receive. I therefore pledge that when using LinkedIn Answers or any site similar, every time I get an answer to one of my questions I will find someone else’s question and give a thoughtful answer.

It sounds pretty simple, but to be honest, it can be a bit of work if you get a lot of answers. As I write this, I’m about six behind due to a great response to my last question. I’ll answer two a day until I catch up, I promise!

I’ve setup a LinkedIn Group, along with truly dodgy logo, so that others can join the pledge. It’s at . I’d love to see you there.

I’m keen to see whether this crazy little idea has any currency. I guess I’ll find out. 

Written by robertgodden

May 26, 2008 at 6:59 am